Align Mind Coaching & Hypnotherapy

Effective Date: February 2026

1. Overview

Align Mind Coaching & Hypnotherapy (“Align Mind”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you:

• Visit our website
• Engage our coaching or hypnotherapy services
• Download digital products
• Subscribe to our mailing list
• Interact with us via social media or online advertising

By using our website or services, you consent to the practices described in this policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

a) Identity & Contact Information

• Full name
• Email address
• Phone number
• Residential or postal address

b) Health & Personal Information

Where relevant to coaching or hypnotherapy services:

• Mental health history
• Emotional wellbeing information
• Lifestyle information
• Personal goals
• Relevant medical disclosures

This may constitute “sensitive information” under Australian law. We only collect this with your consent.

c) Payment Information

• Billing details
• Transaction records

(Payment processing may be handled by third-party providers; we do not store full credit card details.)

d) Website Usage Information

• IP address
• Browser type
• Pages visited
• Cookies and tracking data

3. How We Collect Personal Information

We collect information when you:

• Complete contact forms
• Book discovery calls or sessions
• Purchase programs or digital products
• Subscribe to newsletters
• Complete intake forms
• Communicate with us via email or social media
• Interact with website analytics or advertising tools

4. Why We Collect Your Information

We collect and use your personal information to:

• Deliver coaching and hypnotherapy services
• Respond to enquiries
• Provide digital products and online programs
• Process payments
• Send marketing communications (with consent)
• Improve website performance and user experience
• Meet legal and regulatory obligations

We do not sell your personal information.

5. Marketing Communications

In accordance with the Spam Act 2003:

• We will only send marketing emails where you have opted in or where otherwise permitted by law
• All marketing emails will include an unsubscribe option
• You may opt out at any time

We may use targeted advertising platforms (e.g. Meta, Google) which may use cookies or pixels to deliver relevant advertising.

6. Disclosure of Personal Information

We may disclose your information to:

• Payment processors
• Email marketing platforms
• Booking software providers
• IT and website hosting providers
• Professional advisers (legal, accounting)
• Regulatory authorities if required by law

Some service providers may store data overseas (e.g. United States or other jurisdictions). Where this occurs, we take reasonable steps to ensure compliance with Australian privacy standards.

7. Storage & Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include:

• Password-protected systems
• Secure cloud storage
• Encrypted platforms
• Restricted access to sensitive information

However, no online transmission is completely secure. You provide information at your own risk.

8. Access & Correction

You may request access to your personal information or request corrections by contacting us at:

Email: [email protected]
Business Name: Katie Sanders Align Mind Coaching & Hypnotherapy
ABN:  35470856433

We will respond within a reasonable timeframe.

9. Cookies & Website Tracking

Our website may use:

• Cookies
• Analytics tools (e.g. Google Analytics)
• Advertising pixels

You may disable cookies in your browser settings, though this may affect website functionality.

10. Health & Coaching Disclaimer

Coaching and hypnotherapy services are not a substitute for medical, psychiatric or psychological treatment.

We may collect sensitive health information to tailor sessions appropriately. This information is handled with strict confidentiality.
Where there is risk of harm to you or others, we may be required to disclose information in accordance with legal or ethical obligations.

11. Retention of Information

We retain personal information only as long as necessary to:

• Deliver services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Client records may be retained for a minimum period in accordance with professional practice standards.

12. Complaints

If you believe your privacy has been breached, you may contact us at the details above.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated effective date.

Please check the following page for more information about our ethical standards and Professional Scope of Practice.